FAQ

Connecting Devices

Can I use a wireless router and how do I set it up?

Yes you may use a wireless router, however please make sure it is only a router and not a router/modem combination. There are instructions on how to connect a wireless router under ‘Tech Support’ and ‘Connecting A Wireless Router’.

General Help

What should I try first when my internet stops working?

If you can, check to see if someone else around you is still working. (i.e. roommate or neighbor) If other people around you are not working then the apartment complex may be down at that time.
Try using a different Ethernet cable to see if that enables you to get back on the internet.
If possible, plug your computer into a different Ethernet wall jack in the apartment. If the computer can get out to the internet there may be a physical problem with the original jack and you should contact our tech support at (309)-451-4200.

Do I need to manually set an IP address and DNS servers?

No your computer needs to be set up to retrieve these settings automatically.

Do I need security on my computer?

Yes, you are responsible for having your own protection from viruses and spyware on your computer. There are links to some anti-virus and anti-spyware programs on our Helpful Links page.

Does Connectivity U or the apartment complex provide tenants e-mail address?

No, you will have to get an e-mail address from a provider. Some examples would be: Yahoo mail, Google mail, and iCloud mail.

How do I get wireless in my wired apartment?

You can purchase a wireless router for yourself and connect it to the Ethernet wall jack.