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When to contact your property manager?

Property Managers

The property managers where we provide internet service for handle all of the account services. If you need help with any of the following information, we recommend reaching out to your property manager:

  • Signing up for internet
  • Disconnecting from the internet
  • Moving internet service to a new unit under the same management
  • Internet billing issues

Connectivity U

Connectivity U is responsible for all of the rest of your internet service experience. You can find resources on our website or contact our support team for any of the following questions or issues:

  • Information on the internet connection for your address
  • How to get connected
  • Internet troubleshooting
  • Questions on how the internet connection works
  • Help locating your ethernet wall port or connecting to wifi
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