If it looks like the internet is down to your apartment, there are a couple of things you can try before reaching out to our team.

Investigating

Some devices work

Let’s start by testing your devices. Are you having issues with all of your devices, or are some working while others aren’t? If so, the issue may be with your router and not the internet connection. You can view this article for help in this case:

Only some of my devices are working

No devices are working

If none of the devices in your apartment are working, you’ll want to check your router next. Sometimes just rebooting your router will restore your internet service. Our article on troubleshooting your router can help with common solutions:

My router isn’t connecting

The issue isn’t resolved

If all of your devices are working, and you’ve troubleshooted your router, there may be an issue with the internet connection for your entire building. It’s time to call for help! Give our support team a call at (309) 451-4200 or email support@connectivityu.com for assistance.